From a quick way to say hello, to easy sharing of photos and links with friends and family, texting has become a much-loved way of communicating using mobile.
Which is why last year, we installed a Guest Services text messaging system as a way to communicate with guests during their stay. And now—as part of the Safe Space & Protocols we put in place due to COVID-19—we’re leaning into this system in a much bigger way.
In fact, you could say we’re taking ‘text bubble’ to the next level.
Not only does texting make it easy and convenient for guests to communicate with Guest Services, it’s a safe, low-touch way for us to ensure guest needs and questions get handled quickly and efficiently.
Guest feedback tells us it’s a hit, with recent comments including:
I really liked the texting option for concierge service. Worked great. I recommend keeping this beyond Covid!
Everything was wonderful even though we were dealing with restrictions and changes related to Covid. The staff were very attentive and responded to texts quickly, so we did not need to come to the desk. Thanks so much for everyone’s hard work!
Of course, guests are welcome to call or swing by Guest Services anytime to talk to us live, but for quick questions about Tofino, extra towels, or in-suite issues, we’re an easy text message away. And when checking-out, guests simply text to let us know, leave keys in their suite, and a final invoice is emailed.
Just one more way we are helping guests enjoy safe, easy breathing space during their Tofino getaway.