Safe Space & Protocols

At Pacific Sands Beach Resort, creating a Safe Space for guests, staff and the community of Tofino is paramount.

Planning on coming to Tofino? We look forward to welcoming you! In the interest of ensuring your stay is as enjoyable as possible we would like to provide you with the following information about your stay:

Check-In Procedures

  • Guest Services is staffed from 7am to 10pm and accessible via our in-house texting service at 1.778.762.3320, or by calling the office at 250.725.3322.
  • Check in time is 4pm or later. Please note that our housekeeping team is working hard to have your suite prepared by this time. Thank you for your patience.

Check-Out Procedures

  • Check-out time is 11am.
  • Please text or call Guest Services to notify us you are checking-out and leave your keys in your suite. A final invoice will be emailed directly to you.
  • Upon check-out, we request that the following procedures be followed: (1) Dishwasher loaded and wash cycle started; and (2) open one window for ventilation.

Housekeeping Services

  • Your suite will be fully stocked for your stay.
  • Housekeeping has resumed their daily service, which will be conducted between 10am and 4 pm. 
  • Should you wish to forgo the daily cleaning service, please simply place the provided “Do not Disturb” sign on your door. Additionally, you may notify the front desk at any time during your stay and we will communicate with our housekeeping team. 
  • Our blue tote system will remain in place for those who only wish to have linens or coffee/tea amenities refreshed. Simply place the objects you desire to have replaced in the tote along with the completed stocking list (found in the tote), and leave the tote outside your room by 11am for our housekeeping team to collect.

Resort Services

  • Guests Services is staffed from 7am to 10pm and staff are accessible via our in-house texting service at 1.778.762.3320, or by calling the office at 250.725.3322.
  • In case of emergencies outside of business hours please call 250.726.6380.
  • Surfside Grill is open from 9:00am to 8:00pm for take-out. You can also enjoy dining on the deck and around the fire-pit area.
  • Surf Sister is open for lessons and rentals from 10am to 4pm. Please complete this online waiver to register for rentals. Currently, in the winter, the above hours are subject to availability, call in advance.
  • By the Sea Massage is now open in suite #202 in the Oceanside Building. Treatments must be booked online in advance.
  • Gift shop area—as well as grocery provisions—are available for purchase are in Guest Services.
  • Our courtyard and firepit areas are open and set-up with safe seat spacing.
  • Barbecues are available; barbecue utensils can be requested from Guest Services.
  • Guest laundry is available; ask Guest Services for additional laundry soap as required.
  • A complimentary coffee bar is available in the Guest Services building.

Important Notes

  • Be Symptom Smart! If you need to change your plans, please contact us and we will happily assist you.
  • Highway 4 is currently undergoing major improvements. During this time there will be scheduled closures and single lane alternating traffic that may cause delays. To plan your travel times, please use this link for the latest information or

Tofino Services

  • Local shops, grocery stores, tour operators and businesses are operating with amended services and/or hours. Please visit the Chamber of Commerce for a list of essential services and Tourism Tofino for a list of local businesses.
  • A paid shuttle service is available through Pacific Rim Navigators at 250.725.8393 or Tofino’s equivalent to Uber, Whistle. Download the app here:
  • Local babysitting and dog sitting services are available through Baby Sitting Tofino.

More on Our Safe Space

As part of maintaining our high standards of hygiene and cleanliness, we have implemented enhanced health safety procedures and preventative practices with our team.

Thank you for your patience as we return to pre-pandemic service levels. If you have any questions or concerns regarding your upcoming stay please do not hesitate to contact us.


Please call Guest Services at 1.800.565.2322.

Safe travels and see you soon!